Shipping policy

Shipping Policy

Roasted fresh, twice a week
We roast every Monday and Thursday. Orders placed by 8:00 AM ET on a roast day are roasted and shipped that same day. Orders placed after 8:00 AM ET go into the next roast. For example, an order placed Monday at 10:00 AM ships Thursday. We don't roast or ship on holidays.

Where we ship
We ship worldwide to over 200 countries and territories.

United States shipping

  • Free shipping on orders of $100 or more
  • $5 flat-rate shipping on all other orders

International shipping
International shipping rates are calculated at checkout based on your destination and order weight. Depending on your country, you may see options from USPS (Priority Mail Express International, Priority Mail International, or First-Class Package International) and/or DHL Express Worldwide. Estimated delivery times are shown at checkout.

Duties and import taxes
International orders may be subject to customs duties, import taxes, and fees set by the destination country. If duties and taxes appear at checkout, they're prepaid and you won't be charged again at delivery. If they don't appear at checkout, they're the recipient's responsibility and may be collected by the carrier at delivery. We can't control delays caused by customs, and we can't refund shipping costs or duties for packages that are refused or returned.

Local pickup
Skip shipping by choosing Local Pickup at checkout. Pickup is free and available at any of our four cafés. Just select your preferred location at checkout. Pickup orders follow the same roast schedule, and we'll email you when your order is ready. Please have your order confirmation handy when you arrive.

Tracking
Once your order ships, you'll receive an email with a tracking number. Tracking can take up to 24 hours to update.

Damaged, lost, or missing packages

  • Damaged: Email us at info@dessertoasiscoffee.com within 7 days of delivery with your order number and a photo, and we'll make it right.
  • Lost in transit: If tracking hasn't updated in 7 business days, contact us. We'll work with the carrier or send a replacement.
  • Marked delivered but missing: Please check with neighbors and your building's mail area first. We aren't responsible for packages stolen after the carrier marks them delivered, but we're happy to help you file a claim.

Address changes
Please double-check your address at checkout. If you spot a mistake, email us as soon as possible. We can update the address as long as your order hasn't shipped. We aren't responsible for orders sent to an incorrect address entered at checkout.

Returns
Because coffee is a food product, we can't accept returns on opened bags. If something isn't right, reach out and we'll take care of you. See our Refund Policy for details.

Questions?
Email us at info@dessertoasiscoffee.com and we'll get back to you within one business day.